{"id":3320,"date":"2025-12-09T16:36:23","date_gmt":"2025-12-09T15:36:23","guid":{"rendered":"https:\/\/www.box-fort.com\/terms-and-conditions\/"},"modified":"2025-12-10T10:58:19","modified_gmt":"2025-12-10T09:58:19","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.box-fort.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0C71C3&#8243; overflow-x=&#8221;hidden&#8221; overflow-y=&#8221;hidden&#8221; custom_padding=&#8221;||0vw||false|false&#8221; bottom_divider_style=&#8221;arrow2&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;10&#8243; max_width=&#8221;1280px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||130px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;&#8211;et_global_heading_font|700|||||||&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;29px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Menu&#8221; module_id=&#8221;products&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;50px||||false|false&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>General Contracting Conditions<\/h2>\n<p>These General Terms and Conditions govern the purchase of products through the online store of <strong>Maletas T\u00e9cnicas Boxfort S.L.<\/strong> (hereinafter, \u201cBoxfort\u201d). Browsing and purchasing products through this website implies acceptance of these conditions by the user. <\/p>\n<p>In the event of a discrepancy between these conditions and the regulations applicable to consumers, the latter will prevail.<\/p>\n<p>&nbsp;<\/p>\n<h3>1. Company details<\/h3>\n<p><strong>Maletas T\u00e9cnicas Boxfort S.L.<\/strong><br \/>CIF: B-59891010<br \/>Adress: Carrer del camp, 79, Cerdanyola del Vall\u00e8s, 08290, Barcelona.<br \/>Mail: <a href=\"mailto:bustia@box-fort.com\">bustia@box-fort.com<\/a><br \/>Phone: <span>936 91 83 05<\/span><br \/>Commercial Registry: TOM 39371, FOLI 0041, FULL 346575, INSCRIPCI\u00d3 1.<\/p>\n<p>&nbsp;<\/p>\n<h3>2. Scope of application<\/h3>\n<p>These conditions regulate the contractual relationship between Boxfort and:<\/p>\n<ul>\n<li><strong>Consumer customers (B2C)<\/strong> \u2013 protected by consumer regulations.<\/li>\n<li><strong>Professional clients (B2B)<\/strong> \u2013 subject only to these conditions and commercial legislation.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>3. Products<\/h3>\n<h4>3.1. Standard products<\/h4>\n<p>Standard products are those included in the general Boxfort catalog and not modified at the customer&#8217;s request.<\/p>\n<h4>3.2. Customized products<\/h4>\n<p>Customized products are considered to be those manufactured to measure or modified according to the customer&#8217;s specifications (custom foam interiors, special sizes, screen printing, specific configurations, etc.).<\/p>\n<p><strong>Personalized products cannot be returned or refunded<\/strong>, except in the event of a manufacturing defect or error attributable to Boxfort.<\/p>\n<p>&nbsp;<\/p>\n<h3>4. Purchase process<\/h3>\n<ol>\n<li>Product selection: the user adds the products to the cart.<\/li>\n<li><strong>Formalization of the order<\/strong>: the user provides billing and shipping information.<\/li>\n<li><strong>Payment<\/strong>: The order is only considered confirmed once payment is received.<\/li>\n<li><strong>Confirmation<\/strong>: Boxfort will send a confirmation email with a summary of the purchase.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3>5. Prices and taxes<\/h3>\n<ul>\n<li>All prices are shown with VAT included.<\/li>\n<li>Shipping costs will be displayed before completing the purchase.<\/li>\n<li>Boxfort reserves the right to modify prices, but confirmed orders remain at the agreed price.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>6. Payment methods<\/h3>\n<p>Available payment methods are indicated during the purchase process and may include: bank card, transfer, PayPal or other authorized gateways.<\/p>\n<p>Orders paid for by transfer may require manual verification before being processed.<\/p>\n<p>&nbsp;<\/p>\n<h3>7. Shipments<\/h3>\n<ul>\n<li>Shipments are made through specialized carriers.<\/li>\n<li>Indicative delivery times will be shown during purchase.<\/li>\n<li>Boxfort is not responsible for delays attributable to the carrier or due to force majeure.<\/li>\n<\/ul>\n<p>In the event of receiving a damaged package, the customer must notify us within a maximum of <strong>48 hours<\/strong>.<\/p>\n<h3>8. Refunds and Returns Policy<\/h3>\n<p>Returns are governed by our <a href=\"https:\/\/www.box-fort.com\/en\/refund-and-returns-policy\/\" target=\"_blank\" rel=\"noopener\">Refunds and Returns Policy<\/a>.<\/p>\n<ul>\n<li><strong>Consumers (B2C)<\/strong>: 14-day right of withdrawal on non-personalized products.<\/li>\n<li><strong>Professionals (B2B)<\/strong>: returns only due to manufacturing defect or order error.<\/li>\n<li><strong>Personalized products<\/strong>: no returns allowed (except for defects).<\/li>\n<\/ul>\n<h3>9. Guarantees<\/h3>\n<p>Consumers have a <strong>3-year<\/strong> legal warranty for manufacturing defects, in accordance with current regulations. This warranty does not cover wear and tear due to use, misuse, improper handling or damage resulting from transport not reported within the established period. <\/p>\n<p>Professional customers (B2B) will enjoy the commercial guarantee that Boxfort can offer in each case.<\/p>\n<h3>10. Responsibility<\/h3>\n<p>Boxfort will not be responsible for:<\/p>\n<ul>\n<li>Improper use of the products sold.<\/li>\n<li>Damage caused by incorrect installation, unauthorized modifications or poor maintenance.<\/li>\n<li>Delays in deliveries due to causes beyond the company&#8217;s control (carrier, external incidents, etc.).<\/li>\n<\/ul>\n<h3>11. Intellectual property<\/h3>\n<p>Tots els continguts del lloc web (imatges, textos, logotips, documents, dissenys&#8230;) estan protegits per drets de propietat intel\u00b7lectual i industrial. Queda prohibida la seva reproducci\u00f3, distribuci\u00f3 o \u00fas sense autoritzaci\u00f3 expressa. <\/p>\n<h3>12. Applicable law and jurisdiction<\/h3>\n<p>These conditions are governed by Spanish law.<br \/>In case of conflict:<\/p>\n<ul>\n<li><strong>Consumers (B2C)<\/strong>: they are subject to the courts and tribunals of the consumer&#8217;s domicile.<\/li>\n<li><strong>Professionals (B2B)<\/strong>: they submit to the courts and tribunals of Barcelona, \u200b\u200bexpressly waiving any other jurisdiction.<\/li>\n<\/ul>\n<h3>13. Contact<\/h3>\n<p>For inquiries related to these conditions:<\/p>\n<p><strong>Maletas T\u00e9cnicas Boxfort S.L.<\/strong><br \/>Email: <a href=\"mailto:bustia@box-fort.com\">bustia@box-fort.com<\/a><br \/>Phone: 936 91 83 05<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Footer&#8221; module_id=&#8221;contact&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0763B6&#8243; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;||||false|false&#8221; global_module=&#8221;688&#8243; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; 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custom_margin=&#8221;||0px||false|false&#8221; header_4_font_size_tablet=&#8221;17px&#8221; header_4_font_size_phone=&#8221;15px&#8221; header_4_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Direction<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;aaa7c440-590a-4078-ae0c-0f3c699ac51c&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;Verdana|600|||||||&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_3_font_size=&#8221;20px&#8221; header_3_line_height=&#8221;1.2em&#8221; header_3_font_size_tablet=&#8221;20px&#8221; header_3_font_size_phone=&#8221;16px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Carrer del Camp, 79, 08290 Cerdanyola del Vall\u00e8s, Barcelona<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; 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